Professional Development

Finding Hope in State Policy

Ryan reflects on the impact of his project work in state policy.

The past two years have been incredibly difficult—all have suffered deep trauma, grief, isolation, and fear. An unfathomable number of lives have been lost, and an unquantifiable number more have been forever altered from the loss of family, friends, or health because of the coronavirus. Graduating in May of 2021 – soon after the first anniversary of the pandemic-induced shutdown of the country – I felt hopeless as the polarization and political stagnation in Washington D.C. made the long road to recovery feel nearly insurmountable. However, I have found reasons for hope over the first nine months of my Fellowship through my special project work, where I have witnessed the potential of state government to step up where the federal government was lacking.

My Fellowship is at Jumpstart, a national early education non-profit that advances equitable learning outcomes for young children in underserved communities by recruiting and supporting caring adults to deliver high-quality programming to children and drive systems change through teaching, advocacy, and leadership.

At Jumpstart, I have gained an entirely new perspective on the power and importance of lobbying in the social impact sphere.

My special project work at Jumpstart is focused on early childhood education (ECE) policy and advocacy in the Commonwealth of Massachusetts. Lobbying and advocacy tend to not have the best reputation among the American public. When I graduated from my small liberal arts college, I could not have anticipated that I would become a registered lobbyist just a few months later.

At Jumpstart, I have gained an entirely new perspective on the power and importance of lobbying in the social impact sphere. Political advocacy feels like an impactful extension of my direct service; I build off Jumpstart’s successes in direct service and workforce programming with the intent to create monetary and legislative investment by the government, both for Jumpstart and ECE as a whole. The collective power coming from the incredibly engaged, collaborative, and supportive advocacy community that I work with is a major highlight of my work.

I have had many amazing opportunities to make contributions that impact the Massachusetts legislative process and elevate early education priorities to legislators. The range of issues that I am involved with varies from a bill focused on tax breaks for early education providers who received federal relief money, to a group of bills focused on exclusionary discipline reform, to a statewide campaign working to systemically change the ECE structure in Massachusetts. My duties have included testifying in front of two legislative committees, contributing to coalition work and organizing events, participating in a Lobby Day at the State House, and personally conducting many meetings with legislative staffers to advance Jumpstart’s priorities on Beacon Hill.

I am incredibly grateful for the support and mentorship from my supervisor and colleagues on Jumpstart’s Policy and Government Relations (PGR) team who have worked with me to clarify our policy priorities and to prepare me to enter meetings on behalf of our organization. Massachusetts and the country at large are starting to recognize the importance of ECE in the lives of children and families, and for the economic well-being of the community. It is an exciting time to be involved in this advocacy space, and I look forward to continuing my work with Jumpstart’s PGR team for the next year plus.

Ryan Telingator

Ryan Telingator

Ryan is the FAO Schwarz Fellow at Jumpstart in Boston, MA.

A person's red sneakers are shown ascending blue stairs.

Opportunity Beyond the Fellowship

When I became an FAO Schwarz Fellow I didn’t have a firm view of my path forward. I knew a few key things, that I cared deeply about the social impact space and that I wanted to do whatever I could to better the world around me. The Fellowship was a great way to take those key tenets of what I cared about and start to develop tangible ways to achieve my goals. As I worked in direct service at Breakthrough Greater Boston, I began to peel back the layers of what made a non-profit successful.

Learning about the range of nonprofits that others in my Fellowship cohort worked in allowed me to look beyond my organization and at the needs of the social impact sector as a whole.

When I was in college, I always assumed that if the direct service was strong, then that would be directly linked to success. However, as I watched leaders grapple with strategic issues such as funding and organizational culture, I began to realize that direct service was just a part of a larger machine, and I was extremely interested in how that machine worked.

As I began to dig deeper into the strategy of my work, and started to develop key questions and then eventually think through potential solutions, I wondered how my organization had grown it’s strategy in the past. This was how I discovered the world of social impact consulting. As I explored the work, I found myself so excited by the solutions and tools that now were essential to how we operated. It was motivating to know that I could work somewhere where my impact was bigger than just one organization.

After countless case studies and a few interviews, I can now say that my work as an FAO Schwarz Fellow allowed me to land a job as an associate consultant next fall. My close proximity to both direct service as well as strategic thinking exposed me to a side of nonprofit work I never knew existed.

Additionally, learning about the range of nonprofits that others in my fellowship cohort worked in allowed me to look beyond my organization and at the needs of the social impact sector as a whole. I’m excited to begin the next chapter of my journey and can’t thank the FAO Schwarz Fellowship enough for the experience I’ve gained over the past two years.

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Serena Salgado

Serena Salgado

Serena Salgado (she/her) is the College Success and Alumni Support FAO Schwarz Fellow at Breakthrough Greater Boston.

Photo by Lindsay Henwood on Unsplash

Clara working on her laptop at her desk

Learning from COVID-19 at Reading Partners

One of the most exciting parts of my fellowship right now is the opportunity to participate in summer strategic planning for the upcoming academic year. As a rising second-year fellow, I’ve had one year to learn the ropes at Reading Partners and play an integral role in the adjustments we made to transition our previously in-person tutoring program to an entirely virtual model. Last year was tough: we had to figure out how to manage tutor expectations and effectively communicate uncertainty, support tutors in learning a new virtual platform, and change several of our processes to adjust for the fact that location is irrelevant when tutoring online. Our task now is to take all of our learnings from the past year and make improvements across all areas of our operations that will set us up for success in this upcoming school year which is proving to be just as unpredictable as the last. In this blog, I’ll share some of the issues we are working to tackle this summer!

Communications

Communicating nuanced plans to stakeholders in the midst of uncertainty is hard. There’s just so many unknowns, last year and this year. Last year, we spent the year gradually pushing back the date of a possible in-person start. We also told tutors that they would start sooner than they actually did (due to delays in student enrollment), and continued to ask them to wait patiently. This year, we’re going to stick with planning virtual tutoring until we know more. Once again, we’re asking tutors for their flexibility and patience and not making premature promises of in-person engagement and tutoring start dates. We’re so grateful for the support of our amazing tutors!

Tech Tutors

Switching to online programming inevitably presents tech challenges, especially for some of our older adult volunteers. Last year, I developed our tech tutor program, where I worked with some of our federal work study college students to organize a system where they could provide one-on-one tech support to tutors that needed it. This year, I’m trying to formalize the tech tutor training: tech tutors need absolute expertise in all technical elements of our system (trust me, there’s a lot of things that can go wrong), as well as training on how to coach others on tech. I’m also working to streamline the scheduling and booking process by which tech tutors provide their availability and tutors book slots. We use a very helpful website called Calendly to allow tutors to select the time that works for them. Calendly then sends out an automated confirmation email and a reminder email before the session that includes the zoom link. We are so grateful to our tech tutors for making online tutoring possible!

How do we accurately show remaining availability for tutors that tutor many hours a week? How do we manage data when some tutors are placed at multiple schools? How do we prioritize which tutors get scheduled?

Tutor Availability

One of the trickiest challenges we have is making sure we are collecting tutor availability in a way that is efficient, clear, and most of all beneficial to our students’ needs. If we have 1,200 students that need tutors and 1,200 tutors ready to tutor, that’s great, but it only works if the tutors can tutor when the students are available. On my team, we’re finding new ways to identify when students will need tutors by tracking enrolled students’ availability in our school center schedules, and using our data system and anecdotal info from our program managers to predict when students that are currently being enrolled will be available. We’re using a new Google Form to collect tutor availability, which allows us to receive their availability into one big spreadsheet, and adjust the Google Form week to week to indicate to tutors what our highest need times are.

Tutor Scheduling

One of the benefits of switching to virtual tutoring is that all tutors can tutor at any school (for example, a tutor that lives in the Bronx can tutor a student in Bed-Stuy). This means we don’t have to deal with shortages of tutors in specific neighborhoods, and tutors with very limited availability have lots of schools they can be placed with. To adjust to this new reality, we switched mid-year to a system that allows any tutor to be scheduled anywhere instead of having separate pipelines for each neighborhood. Right now, I’m working on optimizing this system to minimize things that were tricky last year: how do we accurately show remaining availability for tutors that tutor many hours a week? How do we manage data when some tutors are placed at multiple schools? How do we prioritize which tutors get scheduled?

To conclude, I’m excited for another dynamic year at Reading Partners and grateful for the opportunities I’ve been given to be a leader on our regional team in these areas. COVID-19 has caused every organization to adapt, and with change comes first challenge, then learning, and now growth and improvement!

Clara Monk

Clara Monk

Clara (she/her) is a Fellow on the Community Engagement Team at Reading Partners in New York City.

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